Kazakhstan has made strong progress in reducing poverty, but some families still face more difficulties than others. The World Bank reported that Kazakhstan’s poverty rate fell from 49.5% to 8.5% between 2006 and 2021. These advancements helped 5.9 million people leave poverty. However, poverty in rural areas remained higher than in cities, with 11.4% of the rural population living in poverty compared with 6.6% of residents in urban areas. The same report also found that children made up 40% of poor people in Kazakhstan in 2021. These gaps demonstrate why the Digital Family Card in Kazakhstan matters for families that may need faster and direct support.
How the Digital Family Card Works
The Digital Family Card in Kazakhstan is a government technology tool that helps identify families who may qualify for social support. The project emerged from joint work between Kazakhstan’s Ministry of Labor and Social Protection of the Population and the United Nations Development Programme (UNDP). Instead of making every family search for programs on their own, the system uses official data to help the government understand which families may be at risk.
UNDP says the Digital Family Card offers more than 30 services that people can access automatically, without needing to apply. This is important because vulnerable families may not always know what support exists or how to request it. UNDP also says the project focuses on groups such as single mothers raising more than three children, families with disabled members and orphaned children.
A System Built Around Family Needs
The Digital Family Card in Kazakhstan does not work like a regular plastic card. It functions more like a digital profile that helps the government understand a family’s situation. The International Telecommunication Union (ITU) says the system uses a scoring model of family well-being with 120 parameters from more than 20 data sources. These include areas such as social and economic conditions, education, health and housing.
This kind of system can make social assistance more targeted. For example, a family may need help because of low income, disability, unemployment or another difficult situation. The Digital Family Card can help the government see these risks earlier and connect people to support. ITU also explains that the system uses anonymized data for analytics, which helps protect personal information while still allowing the government to make decisions based on strong data.
From Pilot Program to Social Support Tool
Kazakhstan started testing the Digital Family Card in 2022. According to the official website of the Prime Minister of Kazakhstan, the Ministry of Labor launched the card in pilot mode for nine types of benefits and social payments. The plan included using the card to provide state guarantees in social protection, health care and education.
The Digital Family Card in Kazakhstan later became part of the country’s wider social policy. UNDP says Kazakhstan included the project in its Social Code. The system now has information on more than 6 million families. This information helps the government plan spending and deliver social assistance more accurately, using real-time data.
Making Benefits Easier to Access
One major goal of the Digital Family Card in Kazakhstan is to make government support easier to receive. UNDP explains that the system can assess family vulnerability without citizens needing to take the first step. If a person may qualify for support, the system can send an SMS asking for consent. If the person agrees, the social benefit, payment or other type of support can go directly to the person’s bank account.
This matters for people who may not have strong access to government internet platforms. Some families may live far from public offices, lack digital skills or not know which benefits match their situation. A text-message system can reduce confusion and make the process easier. It also helps the government reach people before their problems become more serious.
Recognized as a GovTech Solution
The Digital Family Card has received some recognition. In February 2024, the project won the 2024 GovTech Prize at the World Government Summit in Dubai. It won in the “Inclusive Digital Transformation” category. UNDP says the award recognized the card as a tool that improves access to government support for vulnerable people.
Kazakhstan has continued to use the card as part of its social support system. In July 2024, the Prime Minister’s official website reported that the government planned to use the Digital Family Card platform to monitor the well-being of families in five categories, from emergency and crisis levels to satisfactory and prosperous levels. This helps local officials track whether families’ living conditions improve or worsen.
Looking Ahead
The Digital Family Card in Kazakhstan does not solve poverty. Families still face problems linked to rural inequality, children’s poverty and access to services. However, the card helps address one important issue: accessibility of families to know programs. By using data, SMS notifications and automatic services, Kazakhstan is making social support easier to access. For vulnerable families, this digital tool can address many of their issues instantly.
– Mateo Alcocer
Mateo is based in West Hills, CA, USA and focuses on Good News and Technology for The Borgen Project.
Photo: Wikimedia Commons
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