The health care system in Mexico is notably flawed. Only 77% of Mexico’s 131 million citizens have access to health care coverage and nearly half of the health spending in the country comes out of the pockets of citizens, not the government. Mexico only allocates 5.7% of its GDP to health care-related costs, far below the average of 9.2% from the other 38 countries that make up the Organization for Economic Co-operation and Development (OECD). This leaves the system underfunded and underresourced, particularly in rural locations.
Telemedicine, the remote diagnosis and treatment of patients, is helping fill in the gaps of Mexico’s health care system by making medical advice more accessible to poor and rural communities throughout the country.
Bringing Health Care to Rural Mexican Communities
Founded in 2014, 19Labs aims to make health care more accessible worldwide to people in rural communities. Its GALE platform is a “smart first-aid kit” that is affordable and accessible and it brings the full clinic experience to those unable to go to one in person. The organization has helped people in Guyana, the United States and Lebanon and now it’s expanding its reach in Mexico.
Earlier this year, 19Labs launched a new branch of its telemedicine program in Yucatán, Mexico, to bring health care services to the underserved rural communities in the area. 19Labs GALE eClinics have connected people who had previously faced distance barriers to services such as medical consultations, diagnostic tools and specialist advice and treatments. Using tools such as Zoom and EchoNous, people can now access effective health care treatment from the comfort of their own communities and without the burden of extensive travel.
In less than a year, the impact and benefits of the GALE eClinics have already been seen. In Comunidad Col, a child who was previously diagnosed with a heart murmur was assessed by the GALE eClinic and appropriately diagnosed with and treated for allergic rhinitis. A 6-month-old child in Noh Bec received an accurate diagnosis and treatment from a chronic dermatitis specialist, significantly improving the child’s condition and quality of life.
Maria Magdalena Chan Uluac, Director of the Noh Bec community clinic, credited the GALE eClinics for helping the lives of those in the Yucatán area: “We are at least three hours from Mérida, where the specialists are, so GALE has been a major financial and logistical relief for our patients. This has encouraged seeking medical treatment sooner instead of waiting until symptoms become critical.”
Telemedicine for Mexicans Abroad
MiSalud is a startup that connects Mexicans working abroad to health care. MiSalud’s mission is to provide services such as basic health care, preventative care, nutrition coaching, chronic condition management and mental health support via video, phone or SMS chat. The company also does not charge its users a co-pay and has extended hours for its virtual clinic.
MiSalud primarily works with agricultural, construction, hospitality and manufacturing companies where employees struggle to access health care because of language barriers or a lack of time to make it to a clinic or hospital. Employees of these companies receive MiSalud’s resources as an employer-sponsored benefit regardless of their insurance or full-time or part-time status. The coverage also extends to up to three family members.
Taylor Farms, a major global purveyor of packaged salads and cut vegetables, is one company that partners with MiSalud. Amy Taylor, the leader of Taylor Farms’ wellness initiative, reported that about 5,600 of the company’s 6,400 employees have signed up for MiSalud’s services. More than 2,000 of these employees have utilized the resource at least once.
MiSalud says that 40% of its users have said they would have ignored their health concerns or waited until they could travel back to Mexico to see a doctor without the platform. The company also reports that its users have seen a 56% improvement in depression scores and a one-level drop in diabetes, cholesterol and blood pressure risk. In addition, users experienced a 24% improvement in chronic condition management and an average weight loss of 16 pounds.
More Ways to Access Telemedicine in Mexico
MedicallHome is another company working to make health care in Mexico more affordable and accessible. It provides 24/7 telephone access to licensed doctors, costing just $2 to $5 a month. Beyond medical care, the company also offers life insurance and vision and dental coverage.
Medicall is staffed by more than 60 practitioners, nutritionists and psychologists, each with at least two years of clinical experience and required to practice outside the call center to maintain their skills. The center handles about 500,000 calls annually, resolving 62% of cases over the phone and referring the rest for in-person treatment. Customers also have access to a provider network that includes primary care and specialist clinics, laboratories, pharmacies and hospitals.
Conclusion
Telemedicine is a growing field in Mexico and with widespread smartphone adoption by Mexican citizens and improving internet access, it is expected to become more popular. As of 2024, 68% of Mexicans reported preferring video and telephone consultations due to convenience, reduced travel costs and fewer wait times than in-person clinics. Since only half of the population has consistent medical care, the growth of free and accessible telemedicine in Mexico is significant and a welcome change to the health care system.
– Hannah Fruehstorfer
Hannah is based in Pittsburgh, PA, USA and focuses on Good News and Global Health for The Borgen Project.
Photo: Flickr
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