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Opening Hearts, Opening Homes: Airbnb Assists Refugees in Need

Refugees in NeedThe U.N. Refugee Agency (UNHCR) reported 110 million people were forcibly displaced worldwide midway through 2023. This displacement developed as a result of conflict and violence in their native country, persecution and breaches of their human rights. The UNHCR reported of this 110 million, 36.4 million people are refugees.

Although the arrival of a refugee in a host country offers immediate relief from dangerous, life-threatening circumstances, the challenges they face do not immediately cease and instead will continue. This continued challenge could be linguistic barriers, difficulty securing work, troubles accessing services, including education for children, cultural barriers and finding a new home. 

The world-famous online platform that provides rental accommodation and experiences, Airbnb, is using its databases and tools to help home Refugees, creating a platform to ensure Airbnb assists refugees in need.

When Did Airbnb Start Helping Support Refugees

During Hurricane Sandy in 2012, an Airbnb host named Shell opened her home for free for evacuees escaping the natural disaster. Upon hearing this, Airbnb called upon other hosts in the area, leading to the opening of more than 1,000 host homes. This response inspired Airbnb to create a program to ensure Airbnb assists Refugees in need by providing emergency accommodation. Today, this program is known as the nonprofit organization Airbnb.org, which originated in 2020.

The Funding Behind Airbnb.org

Airbnb.org is independent of Airbnb and, therefore, has separate management and goals and, of course, is nonprofitable. However, Airbnb covers the organization’s operating costs. Airbnb states its funding means “community donations go even further to support people in times of crisis.” Airbnb also provides hosts with AirCover, insurance and damage protection in case problems arise during guest stays. Furthermore, Airbnb provides grants and waives guest fees to cover the costs of the emergency stay, as well as providing crucial technology, which all contribute to funding Airbnb.org.

How Airbnb Assists Refugees in Need

Those eligible for Airbnb.org emergency housing are those displaced due to natural disasters, refugees, people seeking asylum, or, for example, a Special Immigrant Visa and relief workers. Airbnb hosts can open their homes either for free or at a discount with Airbnb.org. Alternatively, hosts can sign up exclusively to accommodate refugee guests. Airbnb.org acts as the connection between refugees and emergency temporary housing, providing daily necessities and a bed for as many nights as possible. Emergency stays can be around a month or more and typically begin within one to two days after the first point of contact due to the situation’s urgency.

The Partnerships That Ensure Airbnb Assists Refugees in Need

Airbnb.org works alongside non-governmental organizations, humanitarian groups and governments. These groups include the International Rescue Committee (IRC); HIAS, a global Jewish organization assisting refugees; Build Change, a disaster recovery company; and the Community sponsorship hub. By partnering with refugee resettlement groups, potentially eligible refugee guests are located and supported to ensure they can access Airbnb.org’s help.

The Success of Airbnb.org

Since 2020, more than 91,000 hosts from 189 countries have opened their homes for refugees with Airbnb.org. As of July 2023, Airbnb.org has reported connecting close to 300,000 people with emergency housing. The 2023 UNHCR mandate said more than 50% of refugees came from only three countries: the Syrian Arab Republic, Afghanistan and Ukraine. At the beginning of 2022, Airbnb.org reported it housed 100,000 Ukrainians and 20,000 Afghan refugees. 

Helping to house such a substantial number of people during times of crisis is a remarkable achievement. Airbnb, using its platform to provide aid and support to refugees who often have left their homeland with very little, makes a difference to a person’s resettlement journey. As Airbnb assists refugees in need, it demonstrates how other companies can use their stage to help others. Encouraging hosts to open their hearts and homes to help others demonstrates how one individual can make a tangible difference in another person’s life. Support in this way must continue as the number of refugees rises; thus, the need for housing grows.

Heidi Helen Horgan
Photo: Flickr