Artificial intelligence (AI) is creating new solutions for communities living through instability and displacement. From Bangladesh’s ongoing political turmoil to Nigeria’s Boko Haram–related violence and Afghanistan’s post-2021 upheaval, millions continue to face barriers to basic services. The International Rescue Committee (IRC) is applying AI in crisis zones to broaden access to education, trusted information and social support. This article explores how three IRC-supported innovations, aprendIA, Signpost and ALMA (AI for Life Mapping and Assistance), show the impact of AI in crisis zones on people rebuilding their lives.

How Crisis Disrupts Education

Education offers critical skills that support children’s safety, development and long-term well-being. For those living through conflict or disaster, the loss of stable schooling can limit future opportunities. Education Cannot Wait reports that by the end of 2024, an estimated 234 million school-aged children in crisis settings required urgent assistance to access quality learning. This figure represents an increase of about 35 million in three years. Of this total, 85 million children, around 37%, were not attending school at all. Ten countries with the largest crisis-affected student populations, including Nigeria, Afghanistan and Bangladesh, account for more than 60% of these children.

How Crisis Drives Displacement

Crisis often forces people to leave their homes, whether through internal displacement or by crossing borders as refugees, asylum seekers or migrants. Displacement brings loss of housing and community as well as reduced access to essential services such as food assistance, health care and social support. Language barriers and legal restrictions can further limit services for those who have fled.

According to the United Nations (U.N.) Refugee Agency, around 123.2 million people were forcibly displaced by the end of 2024 due to persecution, conflict, violence and human rights violations. This represents one in every 67 people across the globe. Furthermore, the global figure rose by 7 million in one year. The conflict in Sudan created the largest displacement crisis, with 14.3 million people displaced. Syria and Afghanistan followed with 13.5 million and 10.3 million displaced people, respectively.

IRC Solutions in Action

The IRC began in 1933 as the International Relief Association, formed at the request of Albert Einstein to support people fleeing persecution. Today, the IRC assists communities affected by humanitarian crises. In recent years, the organization has expanded its efforts by integrating artificial intelligence tools such as aprendIA, Signpost and the newly launched ALMA. These innovations aim to strengthen access to information. Additionally, they improve service delivery and support people in crisis zones with faster and more reliable assistance.

• AprendIA. AprendIA is an AI-supported chatbot platform that delivers learning content through mobile messaging apps, allowing children to access education at any time and on any device. The IRC aims for the tool to reach more than 1 million learners by the end of 2026. The IRC has adapted aprendIA to support learning facilitators in Adamawa, Borno and Yobe in northeast Nigeria. In Bangladesh, where students face severe disruption from natural disasters, aprendIA provides lesson plans, activities, community tools and quizzes to help schools continue learning during climate-related emergencies.
• Signpost. Signpost, launched in 2015, is a digital information platform that provides people affected by a crisis with reliable, localized guidance. The project uses service mapping, community-led content and two-way communication that allows users to ask questions and receive answers in less than 24 hours. Signpost now reaches communities in 20 countries and operates in 25 language. The long-term goal is to support half of the world’s displaced population. According to the IRC, Signpost played a vital role for Maryam, who fled Afghanistan with her family and arrived in Italy in 2021. Through Italy’s Signpost platform, she accessed timely information that helped her family navigate essential services.
• ALMA. On Nov. 10, 2025, the IRC introduced ALMA. The multilingual virtual assistant is designed to support refugees, Special Immigrant Visa holders and other newcomers in the United States. ALMA operates through WhatsApp and provides round-the-clock guidance on social services, employment, financial literacy, local resources and information about rights and responsibilities in the U.S. Furthermore, the tool currently offers support in Dari/Farsi, English, Spanish and Swahili.

Toward Safer Futures

The IRC’s use of AI in crisis zones shows how technology can strengthen humanitarian responses. Indeed, tools like aprendIA, Signpost and ALMA help crisis-affected communities access education, information and essential services more quickly and reliably. With continued collaboration and refinement, AI in crisis zones can play an even greater role in supporting people working toward safer and more stable futures.

– Sammi Li

Sammi is based in London, UK and focuses on Technology and Solutions for The Borgen Project.

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