When COVID-19 struck globally, India, like other nations worldwide, experienced a high volume of citizens infected with the coronavirus. By the end of May 2020, more than 150,000 Indian people tested positive for COVID-19. As a result, the country’s leaders not only wanted to curb the rising numbers of COVID-19 cases but also wanted to address misinformation. To combat the COVID-19 “infodemic,” the Indian government needed a tool that could provide regularly updated COVID-19 guidance to reduce the transmission of COVID-19 throughout the country. For instance, MyGov Saathi shows how AI helps India combat COVID-19.

MyGov Saathi

The Indian government’s Digital India Corporation (MyGov) aimed to provide 1.3 billion people with a reliable artificial intelligence tool that provides factual and helpful guidance on COVID-19. By collaborating with Accenture and Microsoft, MyGov quickly developed an “AI-powered virtual agent” called MyGov Saathi, which means “companion” in the Hindi language. The AI tool was launched on April 24, 2020, and possesses similar abilities to Microsoft’s Power Virtual Agent and Azure.

“Self4Society” Webpage

MyGov Saathi is accessible on the Indian government’s “self4society” website where it is embedded. By managing communications automatically, more human capital is available to address “urgent and complex situations” that require human skill. Moreover, the artificial intelligence tool is able to provide “fact sheets, information on government initiatives, professional and medical advice and alerts and lists of myth busters” to address misinformation. Through MyGov Saathi, AI helps India combat COVID-19.

Extending its Reach

At first, the artificial intelligence agent only operated in English. Now, however, it communicates and offers information in Hindi and other local languages to extend its reach. In January 2021, MyGov Saathi had approximately 250,000 monthly users. The daily interactions on the platform range from hundreds to thousands. On average, over a 16-day period, MyGov Saathi has close to 600,000 “total active sessions.” AI helps India combat COVID-19 by providing individuals with speedy and valuable information to guide them through the pandemic.

COVID-19 WhatsApp Support Counter

Haptik, an artificial intelligence firm, created the MyGov Corona Helpdesk in March 2020. The “WhatsApp chatbot” operates 24/7 to answer COVID-19 questions and combat misinformation. The chatbot has capabilities such as:

• A symptom checker and probable diagnosis function
• Providing guidelines to prevent COVID-19 transmission
•  Sharing up-to-date information from the Ministry of Health
• Dispelling COVID-19 myths and misinformation
• Sharing the contact details of the official COVID-19 hotline

By January 2021, the MyGov Corona Helpdesk served more than 25 million people and answered more than 36 million pandemic-related questions. These statistics show how AI helps India combat COVID-19.

MyGov Saathi’s Future Updates

Currently, the MyGov Saathi artificial intelligence agent only interacts with persons through a list of options. However, the country plans to update the software to “evolve from the menu model to engage in actual intuitive conversations with users.”

Overall, MyGov Saathi and MyGov Corona Helpdesk illustrate how AI helps India combat COVID-19, showing the growing importance of technology, even in unprecedented times. Above all, this demonstrates the universe of possibilities present in seemingly impossible circumstances.

– Jannique McDonald
Photo: Flickr